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Privacy Policy

Obagi.ME.com - Privacy and Security Statement

This Privacy and Security Statement ("Privacy Statement") applies to information collected by Obagi-ME.com ("Obagi-ME"). Obagi-ME is committed to protecting the privacy of its Customers ("Customers"). We have created the following Privacy Statement to give you an overview of the type of information we collect, how the information is used and how the information is safeguarded.

Information is collected from Customers through the use of the Obagi-ME site. This Privacy Statement applies only to information collected by Obagi-ME.com. By visiting Obagi-ME, you are accepting the practices described in this Privacy and Security Notice.

A. WHAT INFORMATION IS COLLECTED?

In order to provide you with products of interest to you and to continually improve your shopping experience on Obagi-ME.com, we collect information about our Customers in a variety of ways. In some cases, Obagi-ME asks Customers directly for information in order for them to purchase products or use our services, and, in other cases, information is collected automatically as Customers are using our Web Site. You may choose not to provide certain information, but then you may not be able to purchase products or take advantage of the features we offer. The following is a summary of the kinds of information Obagi-ME collects:

1. Active Collection:

Obagi-ME is the sole owner of information collected on Obagi-ME.com. Obagi-ME collects certain information either voluntarily or as required in order to register with Obagi-ME or use certain Obagi-ME Services. Such information may include:

  • Order form. Contact information, such as name, mailing address, email address and phone number.

  • Shipping or transaction information, such as billing address and financial information (credit card number and expiration date) if you choose to purchase products offered for sale on the Obagi-ME Web site. If we have trouble processing an order, the information is used to contact the Customer.

  • Demographic information such as zip code.

  • Information you enter in forms and optional surveys or contests, such as name and email address.

  • Information provided in connection with discussions on forums, bulletin boards, in chat rooms, and in messaging or other interactive services.

  • Information provided in email requests and communications.

  • Information from other sources. In order to personalize our service by providing better product recommendations or special offers we may think will interest you, we may receive information about you from other sources and add it to our account information. We also sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.

2. Passive Collection

Some information is collected automatically while you are using Obagi-ME.com. It is important to note that Obagi-ME must store this information in order to ensure its Customers receive optimal service while using Obagi-ME services. This type of information may include:

a. Log Files: Log files information, such as IP addresses, browser type, domain names, number of page views, login frequency, page or section accesses. Log files are used to track member usage and engagement and to gauge the effectiveness of our different services. We use your IP address to help diagnose problems with our server and to administer the Web site.

b. Cookies, which are electronic pieces of information used to keep track of information such as Customer passwords. Obagi-ME does not use cookies.

c. Clear Gifs (Web Beacons/Web Bugs). We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that helps us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. The main difference between the two is that clear gifs are invisible on the page and are much smaller, about the size of the period at the end of this sentence.

B. HOW DOES Obagi-ME USE THE INFORMATION COLLECTED?

Obagi-ME endeavors to strictly adhere to state, local and federal laws regarding the preservation and archiving of information collected. In addition to the uses described elsewhere in this Privacy Statement, Obagi-ME may use the information you provide in the following ways:

  • To contact you about our products and services or about your use of our Web site. For example, Customers may receive welcome kits, email newsletters, and customized content, and they may receive updates when Obagi-ME has new product features or enhancements or other news to relay to our Customers.

  • For marketing and promotional purposes.

  • For catalog mailings if you request to receive a catalog.

  • Obagi-ME does not use individually identifiable health information that may be collected in our discussion groups for marketing purposes.

  • To respond to your comments or requests or to request feedback regarding our products or services.

  • For billing purposes, to facilitate transactions and to fill Customer orders in connection with purchases of products offered by Obagi-ME.

  • For the specific purpose for which the information was provided.

C. HOW DOES Obagi-ME COMMUNICATE WITH CUSTOMERS?

Obagi-ME would like to communicate with its Customers when we have new products or services we feel are of special interest to you. Unless you opt-out of communications from Obagi-ME, you may receive the following types of communications:

  • Special Offers and Updates. We will send Obagi-ME Customers a welcome email to verify your participation in the Obagi-ME products and services we offer. Established Customers will occasionally receive information on products, services and special deals or coupons. Out of respect for the privacy of our Customers, we present the option to not receive these types of communications. Please see the Choice/Opt-out section.

  • Customer Service. We communicate with Customers on a regular basis to provide requested services and in regards to issues relating to their account, we reply via email or phone, in accordance with the Customer's wishes.

  • Refer a friend. If a Customer elects to use our referral service for informing a friend about our site, we ask them for the friend's name and email address. Obagi-ME will automatically send the friend a one-time email inviting them to visit the site. Obagi-ME stores this information for the sole purpose of sending this email and tracking the success of our referral program. The friend may contact Obagi-ME to request the removal of this information from our database.

D. WHAT INFORMATION IS SHARED WITH THIRD PARTIES?

Information about our customers is an important part of our business. Obagi-ME does note disclose information you provide to us.

E. SECURITY

The following outlines different types of security procedures Obagi-ME has in place to protect the loss, misuse or alteration of the information collected.

1. Identification and Authentication

Access to the data is assigned to specific individuals in order to maintain strict control over access. We do not grant general access to data within Obagi-ME and, except as set forth in this Privacy Statement, access to data is not granted to parties outside Obagi-ME.

2. Authorization and Access Control

Only authorized personnel have access to restricted data. Access to sensitive data such as individually identifiable health information is revoked in a timely manner for employees who change function or resign. Nondisclosure Agreements are in place with contractors and third parties having access to individually identifiable health information.

3. Data Confidentiality

Obagi-ME uses 128-bit encryption and a security firewall to protect the confidentiality of customer information.

4. Data Management and Monitoring

All employees of Obagi-ME are informed of the company's security policies. Obagi-ME's new hires are briefed on security and privacy issues and the security policies are also covered in the employee manual. Obagi-ME departments review security measures at regular department meetings.

Security and privacy threats, operational and technical vulnerabilities have been assessed and countermeasures have been taken to reduce these vulnerabilities. New threats are consistently evaluated and measures are taken to prevent them from occurring at Obagi-ME. In addition, a security firewall screens access events and non-valid attempts are denied and logged. More stringent countermeasures are being implemented by Obagi-ME's security administrator on a continuous basis.

F. LINKING

Obagi-ME may offer links to other Web sites. Please be aware that Obagi-ME is not responsible for the privacy practices of such linked sites, including sites of our partners. We encourage our Customers to be aware of this when they leave Obagi-ME.com and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by Obagi-ME.

G. SURVEYS AND CONTESTS

From time to time, our site requests information from Customers via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address) and demographic information (zip code) or your name and email address. Contact information will be used to notify the winners and award prizes. Anonymous survey information will be used for purposes of monitoring or improving the use and satisfaction of our site

H. CHILDREN

This Site is not directed at children.. Obagi-ME.com does not sell products for purchase by children. Visitors and Authorized Customers are required to be eighteen years or older.

I. CHOICE/OPT OUT

Obagi-ME gives Customers the ability to opt-out of receiving future communications from Obagi-ME by replying to Unsubscribe in the subject line via email at info @ obagi-me.com. For example, Customers may wish to opt-out of having their information used for information directly related to Obagi-ME's products and services.

J. ACCESSING AND CHANGING INFORMATION

To assure that the information collected is accurate and up-to-date, Obagi-ME allows Customers to edit and update their information through the Obagi-ME.com Web site. The Web site allows Customers to access and correct any inaccuracies in the information submitted online. Customers may also email Obagi-ME or call Customer Services at 877.525.2830.

K. NOTIFICATION OF CHANGES

Obagi-ME reserves the right to make changes to the Privacy Statement at any time. If we plan to make significant changes to any of our privacy policies or practices with respect to how we use personally identifiable information, we will post those changes to this Web site 30 days before they take effect. Obagi-ME will post those changes on our Sites so our Customers are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Please review our Privacy Statement periodically to see recent changes.

L. ADDRESSING PRIVACY & SECURITY CONCERNS

If you have any questions about this Privacy Statement, the practices or your dealings with the Sites, or wish to receive a printed version of this Privacy Statement, please contact us:

Obagi-ME.com
105 W. Walnut Street
Gardena, CA 90248
E-mail: info @ obagi-me.com
Fax: 310.516.9661



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